Top 10 Live Chat Software

Are you looking for live chat software for your website? Look no further! Learn about the top 10 live chat software today!

 

✔ Last updated: 2020-05-25

Live chat software has been helping business owners to interact with their customers. Discover the essential features of live chat software that can help you with your business. We created a comparison chart of the top 10 live chat software to help you choose the one that will fit perfectly with your business.

 

Rank

Software

Features

Visit Site

★★★★★
100+ Ratings

Zendesk (Zopim)

Easy-to-use live chat software with features like visitor tracking, reports, triggered & proactive chat, and real time translation

 

✔Open API: Yes
✔Mobile Optimized: Yes

★★★★★
100+ Ratings

LiveChat

Secure, fully featured live chat software with reports, integrations, visitor tracking, co-browsing, geo-targeting, and more

✔Open API: Yes
✔Mobile Optimized: Yes

★★★★★
100+ Ratings

Olark

Easily customizable live chat software that lets you analyze customer data and add on a wide range of third-party apps

 

✔Open API: Yes
✔Mobile Optimized: Yes

★★★★
100+ Ratings

Intercom

An easy to set up live chat platform that excels at data gathering and lead tracking to make your live chats more productive

✔Open API: Yes
✔Mobile Optimized: No

★★★★
100+ Ratings

LiveAgent

An intuitive live chat platform that lets you customize almost everything, as well as offering good reporting and extra features

✔ Open API: Yes
✔ Mobile Optimized: Yes

★★★★
100+ Ratings

LivePerson/LiveEngage

Powerful and high-security live chat software with visitor monitoring, reports, spell check, and more

✔Open API: Yes
✔Mobile Optimized: Yes

★★★★
100+ Ratings

Pure Chat

An easy-to-use and easy to set up live chat platform with standard features that is ideal for small businesses

✔Open API: Yes
✔Mobile Optimized: Yes

★★★
100+ Ratings

Tawk.to

Free, open source live chat software that is easily customizable and comes with plenty of tools for data gathering and analysis

✔Open API: Yes
✔Mobile Optimized: Yes

★★★
100+ Ratings

Snap Engage

A great live chat platform that’s easy to customize and easy to use with high level security and good reporting capabilities

✔Open API: Yes
✔Mobile Optimized: Yes

★★★
100+ Ratings

HappyFox Chat

Live chat software that permits you to chat with multiple customers at the same time with a streamlined, simple interface

✔Open API: No
✔Mobile Optimized: Yes

Reasons Why Businesses Need Live Chat Software

In today’s world, speed is really essential. From shipping to accessing your product, your customers would want things fast, and most of the time, they get it.

However, things are not the same when it comes to customer service. Researchers say that the average response time of businesses to customers on social media is 10 hours. Requests done through email even takes longer than 12 hours to get a response.

That’s why live chat has become popular over the last few years. Live chat software lets you have real-time conversations with your customers while they are visiting your website. It is fast, convenient and customers prefer it over any other digital service channel.

But if you are still looking for the reasons why you should get a live chat software, here are the reasons:

1. It can Increase Sales and Conversions

One of the first significant benefits of using a live chat on your site is the potential to convert inquiries to sales. The American Marketing Associations say that B2B companies who have a live chat got a 20 % increase in conversions.

Customers like to browse websites, and while they are doing that, they will have questions about your products or services. And if you have a live chat, they could inquire, and they would get an answer immediately – while they are STILL on your website.

That is what makes live chat really powerful.

Live chats can give you the chance to hold your buyer’s by the hand, and help them reach a buying decision. It is like having a sales assistant on standby through your website.

2. It Can Reduce Support Costs

It is not a secret that customer support can be quite expensive. In traditional call centers, a customer service agent will be the one who will handle the phone and email requests, but only one at a time. The beauty of live chat software is that it can change all of that.

3. It Builds Trust with Buyers

When consumers walk into a physical store, the retailer has the chance to build a rapport with the customer during the sales process. This can help them establish trust and make the sale. But in the online world, you cannot do that.

Consumers are naturally skeptical about buying things from people that they do not know. It is only human nature. That is how live chat software can help you. It can help you have a direct conversation with your buyer that will allow you to build trust and close the gap between online and offline purchases.

 

 

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This comparison site is made up of our own opinions and views. The ranking is determined at our discretion and is not to be used for accuracy purposes. We can provide this service at no charges thanks to a combination of referral fees and advertising income we receive from various publishers and service providers. These payments may affect our rankings and the score we assign to websites, products, and vendors. Our ratings do not imply endorsement of any kind. This website's information, rankings, and vendor list is subject to change without notice at any time.